Kathrein France - Customer Support

Returned Goods Instructions

Before the effective return to our premises, all returned goods must be subject to a return request (email, tel, ...)

Accompanied by:

The address of applicant (company - name - address - tel. etc ...)
The product description
The part number and serial number of the product
Copy or No of delivery note - (if possible)
The reason of the return; type of manipulation done with, measurements / curves (if possible ....)
The date / week Approximate return

Note: Generally, each product will be individually identified

If the return is accepted by Kathrein France, a return number (RMA) will be allocated to the product while saving the customer service database.

This information will be communicated very quickly (within about 2 days, excluding holiday periods).

Upon receipt of this RMA Number, product may be returned by yourself:

This (or these) RMA number(s) should be give

On the product itself - or the pack when returning to our premises - if possible
On all accompanying documents => compulsory

Without RMA number, the product (s) will not supported or with difficulty ...

Acceptance of return is granted subject to technical validation of the product by ourselves.

The Return of the product in our premises, in a resistant packaging for itself => essential

The general conditions of sale can be found on the back of our delivery notes